Terms &
Conditions
Appointment & Bookings
Appointments are reserved for each guest. By booking, you agree to provide accurate details, timely arrival, and follow any relevant pre-appointment guidance. Treatment remains subject to suitability on the day and may be adjusted where appropriate.
Late arrival by 15 minutes, we may shorten the service, adapt or reschedule. Any change will reflect the disclosed policy, the time reserved and the circumstances, subject to applicable law.
Payments & Cancellation
Cancellation by You
A deposit secures your appointment, with the remaining balance settled at your visit.
We kindly require 48 hours’ notice for changes or cancellations. Deposits may be transferred with sufficient notice. Late cancellations, or unattended appointments are non-refundable.
Cancellation by Skin Palette
Skin Palette may need to reschedule or cancel because of illness, equipment availability, safety, therapist availability or events outside reasonable control. We will contact you as soon as practicable and offer a rescheduled appointment or refund any payment for service we cannot provide.
Treatment Disclaimer
Treatment and products are selected following an individual consultation. Recommendations may take into account your skin presentation, health and treatment history, medications, allergies, pregnancy or breastfeeding status, current skincare, previous reactions and personal goals. Not every treatment, device or product is suitable for every person or every appointment. Where a concern appears to require diagnosis or medical management, we may recommend that you obtain advice from a GP, dermatologist or other qualified health practitioner.
Results and treatment responses vary between individuals. No specific result, timeframe or duration of result is promised.
Our services are intended to support the appearance, comfort and condition of the skin. Unless expressly stated and lawfully provided by an appropriately qualified health practitioner, Skin Palette does not diagnose, cure or medically treat acne, rosacea, eczema, dermatitis, pigmentation disorders, infection, scarring or any other medical condition.
External links are provided for convenience. Skin Palette does not control those websites and is not responsible for their content, availability, privacy practices or security.
Privacy
Scope
This policy explains how Skin Palette collects, holds, uses and discloses personal information, including sensitive and skin health related information, in connection with enquiries, consultations, treatments, purchases, website use, photographs, communications and client records.
Information We Collect
We collect only what is required to manage your appointment, consultation details, treatment history, and ongoing management of your skin care.
Photographs, including consultation, progress, incident and marketing images where separately authorised. Parent, guardian. emergency contact and authorised representative information where relevant.
How We Collect Information
We generally collect information directly from you through website forms, booking tools, consultation forms, conversations, treatment records, purchases and communications. We may receive information from a parent or guardian, an authorised representative, a treating practitioner with authority, a payment provider, the booking platform, or another third party where law
How We User Your Information
Your information is stored securely and handled with discretion and used solely to support your experience with us.
For privacy enquiries, you are welcome to contact us directly.
Retention
We retain personal information for as long as reasonably needed for treatment continuity, legal, insurance, accounting, complaint and operational purpose. Retention periods may vary by record type and client age. When information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless retention is required or permitted by law.
Minors
Where a client is under 18, we may collect information from both the young person and a parent or legal guardian. Consent and access managements will reflect age, maturity, the service requested, safety, confidentiality and applicable law. Marketing and publication of images require separate consideration and authorisation.
Data Breaches
We maintain procedures for assessing and responding to suspected data breaches. Where required, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with applicable law.